- Returns Policy
Garments may be returned for exchange or refund within 10 days of receipt providing:
They are in perfect condition.
They are in their original packaging.
They are not tainted by tobacco smoke.
They are not identified on the website as non returnable.
Items returned that do not comply with these conditions will be sent back to the customer and no exchange or refund will be made
Please Note: We do not pay carriage costs for returns. Carriage costs for Exchanges are at your expense. Recorded delivery of your returns (or similar applicable in your country) is recommended for your protection.
- Liability
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us, preferably in writing, at our contact address of the problem, and preferably within 10 working days of the delivery of the goods in question.
If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.
If you notify a problem to us under this condition, our only obligations will be, at your option:
To make good any shortage or non-delivery;
To replace or repair any goods that are damaged or defective,
To refund to you the amount paid by you for the goods in question in whatever way we choose.
Save as precluded by law, we will not be liable to you for indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under the clauseabove.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase good from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable English law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
- Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing or email and sent to our contact address at Underwear Solutions, PO BOX 25, Melton Mowbray
Leicestershire, LE13 1ZG, United Kingdom, and all notices from us to you will be displayed on our website from time to time. All emails sent to us must be verified by us as received. Prove of sending an email is not proof of us having received it unless we confirm this in an email back to you.
- Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
- Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
- Privacy
We are committed to protecting the privacy of our customers. We will act in accordance with the Federation of Small Businesses (F.S.B.) Policies. Information we hold about you will not be passed on to third parties. We comply with the Data Protection Act 1998.
We do NOT send random marketing emails to personal email addresses (spam). If you have signed up for the newsletter, we will send you infrequent offers and other news that may interest you. We will not pass your information onto third parties so that they may contact you.
- Cookies
Cookies make browsing easier for customers who visit this site regularly. They neither infringe on the privacy of customers, nor inflict any damage to customers' computers. Our online shopping service requires the use of Cookies in order to store active online purchases and does not store personal information.
- Third party rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
- Governing law
The contract between us shall be governed by and interpreted in accordance with English Law and the English courts shall have jurisdiction to resolve any disputes between us.
- Entire agreement
These terms and conditions, together with our current website prices, delivery charges, and contact details set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
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